No, you do not need to register to open a new support ticket. However, you may not be able to check the ticket's status without registration, and you may not be able to see the trail of messages relating to your issue. For your peace of mind, it is worth registering prior to sending in your ticket by clicking Sign Up. The registration is quick and easy.

Should you decide to register after opening your ticket, the help desk system will not allow you to do so using the email you have used originally. But no worries, we will send you an invitation to join the help desk once we start working on your issue so that all communication happens in one convenient place.